Shopee Philippines Phone Numbers and Emails

Customer Service:

  • +632 880 5200
Send Message

Shopee Philippines Emails:

Legal
GDPR Inquiries
Media
help@support.shopee.ph
Is this your business?
PissedConsumer Club

Contact Information

Shopee Philippines Website:

Shopee Philippines Help Center:

Corporate Office Address:

Shopee Philippines
5 Science Park Dr, Shopee Building
Singapore, Sg 118265
Singapore

Other Info (opening hours):

Other Location:

SCBD Lot 10,

Jl Jend Sudirman Kav. 52-53, 29F,

Jakarta Selatan, Jakarta 12190, ID

More contact details

Shopee Philippines Rating Based on 300 Reviews

Rating details

2.2
more details
Customer service
Exchange, Refund and Cancellation Policy
Delivery Service
Product or Service Quality

Rating stats

Rating trend

Summary of Shopee Philippines Customer Service Calls

2.1K TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Shopee Philippines?

Shipping and Delivery Question:

  • “Change delivery address”
  • “Wrong item”
  • “Delivery rider po ako na suspended po account kasi hindi ko pa ma send pera nahulog po kasi kaya naghanap pa ako para macomplete po kaso paano ma send ricibo suspended po ako new rider po ako pasensya na po”

Request for Information Question:

  • “Question a credit card charge”
  • “Concern about my parcel”
  • “I need to talk to Live Agent”

Account Question:

  • “Accounts”
  • “Banned Shopeepay”
  • “Cant access my account”

Refund Question:

  • “For my refund at digirtal purchase”
  • “Refund amount not receive”
  • “Refund concern”

Return/ Replace Question:

  • “Return/Refund”
  • “To exchange my broken order. and get a replacement of my order.”
  • “Return of wrong item”

Activation/ Cancellation Question:

  • “I want to cancel my report”
  • “Cancel automatic by shopee”
  • “Cancellation of item almost a month Order ID 2311192ECKQU3B”

Payments and Charges Question:

  • “Failed transaction”
  • “Payment”
  • “Pending payment”

Product/ Service Question:

  • “Need buying”
  • “Sloan transaction”
  • “Delay im withdrawal”

Cards Question:

  • “Someone used my credit card on her transaction amounting 11K up”
  • “I scam my credit card and he used this for payment amounting 24000”
  • “Usable to use card or COD”

Staff Question:

  • “Bad serviceon felivery of item”
  • “Customer service representative sucks.”
  • “Customer Service”

Employment Question:

  • “Online job scam”
  • “To talk about online job”

Other Question:

  • “Nag double po kc ung bayad ko sa meralco.”
  • “I've been scammed”
  • “Spaylater”

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